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You can also attempt to identify suspicious files and start an investigation into whether they are zero-day threats.

Deploy SymDiag using the Client Deployment Wizard in Endpoint Protection Managerīefore contacting Support, you can identify Symantec product issues, licensing status and identify best-practice configurations of your Symantec product.

Run SymDiag for Linux on Symantec Appliance.

SymDiag comes with many command-line parameters, and you can remotely deploy SymDiag. The following x86 and 圆4 Linux distributions are supported. On Windows 2008 R2 Server Core, run SymDiag with the following command-line switch: SymDiag runs on the same Windows operating systems that Symantec products that function with SymDiag support. See About the Licensing Dashboard in SymDiag. *SymDiag includes reporting on license status for this product.

Unified Agent/Web Security Service Agent.

Mail Security for Microsoft Exchange 6.5.2 and later*.

Endpoint Protection Small Business Edition (.Cloud).

SymDiag supports the following Symantec products: If you require further assistance, SymDiag lowers the level of effort and increases efficiency by automating data gathering and support case submission.

SymDiag provides self-help support for Symantec product technical issues, zero-day threat analysis, best practice recommendations, and proactive services to customers. The Symantec Diagnostic Tool (SymDiag) is a multi-product, multi-language diagnostic, and security analysis utility. Double click on any *.sdbz file and the file will be opened in the SymDiag Viewer.Follow the on-screen instructions to install the SymDiag Viewer.On the Windows desktop, double-click the SymDiagViewer.msi icon.Edge Secure Web Gateway (formerly ProxySG).cloud for the following Network Protection products: cloud for Edge Secure Web Gateway (formerly ProxySG)Īdditional diagnostic resources are available at Diagnostic. Download GatherSymantecInfo for issues with other Symantec productsĭiagnostic.Download wssa-diag.sh for issues with WSS Agent or Unified Agent.Run the following command from a terminal:Ĭd /opt/Symantec/sdcssagent/IPS/tools. Get Agent Info script can be used to collect SES Linux Agent logs. Mark the file as executable to run as superuser.Save n to a directory on the computer.

Right-click this link and choose "Save Target As" or "Save Link As". The method used to gather logs on a Linux system is dependent upon whether the SEP for Linux client or the SES Linux Agent is being used. Follow the on-screen instructions or consult the Table of Contents below to find further instructions for using SymDiag depending on what you want to accomplish with SymDiag.On the Windows desktop, double-click the SymDiag.exe icon.Download SymDiag SymDiag for Windows (2.1.318.11278)